Communication, within a group or towards an external person, is also built thanks to many small tricks. For a direct and effective communication, in fact, it is good to keep in mind some simple precautions.


SELECTIVE PERCEPTION During a comparison it is essential not to reserve the same attention to all the information, but to know which of these deserve more consideration than others. This does not mean not listening to the interlocutor in every passage (it is necessary to carefully listen and understand each word of the other person), but, on the contrary, know how to make an a priori selection of the contents. This distinction will help us to clarify the objective of the discourse and to identify the central points of the debate. Anticipating the logical flow of another person’s speech can help us to define the key steps and distinguish them from digressions. THE STATUS It is important to consider the status of the participating subjects. It is possible in fact that some subjects have a primary role in the conversation, given by specific competences on the subject or by proven past experiences. In this case our attention and consideration towards the theses of this subject will be greater. PHYSICAL SPACE Often the environment is essential to facilitate a conversation. Centrifugal spaces, in fact, tend to isolate people, while centripetal spaces favor meetings and sociality. So if you have to arrange the meeting, make sure that the place is suitable and the arrangement of seats favors a visual contact between all the participants. VISUAL CONTACT Maintaining a visual contact with the interlocutors demonstrates safety and sincerity. Do not be afraid to look into the eyes even the most fearful or high-level participant: the gaze is the most direct channel of communication, through which the trust is established. Take care to watch all the participants in the eyes more than once without making anyone feel unrepaired and therefore excluded. GESTUALITY Even the gestures, like the look, is one of those signals that establish empathy. A frantic and exaggerated tramp gestures can demonstrate excessive agitation and therefore poor safety in themselves. On the contrary, a too rigid and set-up attitude of the body can transmit a closure towards others (interpretable as feeling superior or inferior), or embarrassment (also a symptom of insecurity). Try to be composed but to accompany speech and listening with natural physical reactions. It is also important to try to smile and dissolve the tension when granted. Through the gestures it is possible to interpret some signals of tension in the interluders (scratching, pinching, continuous cough, continuous and repeated gestures), and possible signs of opening or closing towards the others. OPENING SIGNALS Take off your jacket Move an object after sitting down (equivalent to lowering the barriers) WARNING SIGNAL Fold the torso forward Orient yourself towards the interlocutor REJECT SIGNALS Raise your eyebrows Back with your torso Keep your arms folded THE HANDSHAKE Handshake is also essential before a meeting; It is here that physical contact is established with the interlocutors. A steady and vigorous steady hand is the best business card to show up. But be careful not to shake your hand too much because you risk appearing aggressive and hurting another person. On the contrary, a too delicate hold is synonymous with a weak and elusive personality. To mitigate the formality, menter shakes hands you can touch another part of the other person’s body (for example by placing your free hand on the grasp or touching the arm). The bending of the back, however, indicates submission, therefore inadvisable for a good presentation. THE ENUNCIATION To be clear, a good statement must be: – Clear: understandable to all recipients. – Complete: supported by evidence-based ideas. – Controlled: supported by volume, tone of voice and posture. – Concrete and Logic: following a logical path – Consistent with the message that is to be transmitted Here are the little tricks to always be ready for a confrontation with any interlocutor and in any occasion.